Effective Date: 2026-08-03
1. Subscription Cancellation
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will retain access to all paid features until that date.
To cancel: log in to your fehub account, go to Settings → Plan & Billing, and click Cancel subscription. No phone call or email is required.
2. Refund Eligibility
New subscriptions
If you are a new paid subscriber and are not satisfied with fehub, you may request a full refund within 7 days of your first payment, provided you have not used more than 20% of your included monthly credits. Contact support@fehub.tech with your account email and we will process the refund within 5 business days.
Recurring payments
Recurring subscription payments are non-refundable once the billing period has begun, except where required by applicable law (e.g., EU consumer rights, UK Consumer Rights Act, or local regulations in your jurisdiction).
Credits
Credits are granted at the time of payment and are tied to your active subscription period. Unused credits do not roll over after cancellation. If you believe credits were incorrectly deducted due to a technical error on our side, contact us for a credit restoration.
3. Annual Plans
Annual subscriptions may be refunded on a pro-rata basis within the first 14 days of the initial annual payment, minus a reasonable allowance for usage. After 14 days, annual payments are non-refundable but may be cancelled to prevent renewal.
4. How Refunds Are Processed
- Refunds are issued back to the original payment method through our active billing provider.
- Processing time depends on your bank, typically 5–10 business days.
- You will receive an email confirmation when the refund is initiated.
5. Service Interruptions
If fehub experiences a significant outage that prevents you from using the service for more than 24 consecutive hours, you may request a pro-rata credit for the affected period. This does not apply to scheduled maintenance or issues caused by third-party AI model providers.
6. Chargebacks
We encourage you to contact us at support@fehub.tech before initiating a chargeback. Most disputes can be resolved quickly and without additional fees. Unauthorized chargebacks may result in account suspension.
7. Contact
For any refund or billing question, email support@fehub.tech and include your account email. We respond to all billing inquiries within 1 business day.